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Welcome to Citizen Self Service! City of Ashland’s Utilities Account Portal Logging into Citizen Self Service gives registered users access to: View bills and payment history Make payments online Signup for Automatic Bill Payment Other Customer Service Needs Our Utility Customer Service page provides you useful information to navigate all your questions and needs, such as: Signup for new service, or to transfer or cancel service Applying for a payment plan or low-income assistance. Contact info The self-service portal does not connect, disconnect or transfer service. Citizen Self Service Help Center Need extra help setting up automatic payments, updating your password or registering for a new account in the self-service portal? Instructions for: Enrolling in Automatic Payments with a Credit Card or a Checking Account Updating Automatic Payments with a Credit Card or a Checking Account Updating your password Registering a new account Linking your utilities account with the payment portal
Logging into Citizen Self Service gives registered users access to:
Our Utility Customer Service page provides you useful information to navigate all your questions and needs, such as:
The self-service portal does not connect, disconnect or transfer service.
Instructions for: