City of Ashland Portal

Welcome to Citizen Self Service where you can access your utility account and,

Coming Soon!

If you're a prepared food or non-alcoholic beverage provider, pay your Food & Beverage Tax!

City of Ashland’s Utilities Account Portal

Logging into Citizen Self Service gives registered users access to:

• View bills and payment history
• Make payments online
• Signup for Automatic Bill Payment

City of Ashland’s Food & Beverage Portal

Logging into Citizen Self Service gives registered users access to:

• Submit monthly or quarterly returns
• Make payments online

Learn how Ashland's Food & Beverage Tax plays an essential role in enhancing the livability of Ashland.

Other Customer Service Needs

Our Utility Customer Service page provides you useful information to navigate all your questions and needs related to city utilities, such as:

• Signup for new service, or to transfer or cancel service
• Applying for a payment plan or low-income assistance.
• Contact info

The self-service portal does not automatically connect, disconnect or transfer service.

Citizen Self Service Utility Help Center

Need extra help setting up automatic payments, updating your password or registering for a new account in the self-service portal?

Instructions for:

• Enrolling in Automatic Payments with a Credit Card or a Checking Account
• Updating Automatic Payments with a Credit Card or a Checking Account
• Updating your password
• Registering a new account
• Linking your utilities account with the payment portal

Citizen Self Service Food and Beverage Help Center

Need extra help filing your return? Please email or call us at (541) 488-5300. We are here to help.

We are Better Together!

• Updating your password
• Registering a new account
• Linking your account
• Filing your return