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Our System was updated on 12/7/2023 and the login process has been modified. To log in or create an account click “Citizen Self Service” on the left-hand side of the page. All existing customers must register for a new online account AND link to your utilities account. Here are the instructions. You will need your account number and customer number to link accounts. You can find this information on your bill. Payment Assistance Assistance Programs - Find More Information Here Payment Plans - Complete Online Form Here Automatic Payments ENROLL Automatic Payments: Credit Card Automatic Payments - Instructions Checking Account Automatic Payments - Instructions UPDATE Automatic Payments: Credit Card Automatic Payments - Instructions Checking Account Automatic Payments - Instructions Account Information Update your password - Instructions Registering a new account - Instructions Link your utilities account with Munis - Instructions Contact Us The best way to contact us is through email: UtilityBilling@ashland.or.us. If you do not have access to email, Or your services have been shut off, Call us at (541)488-6004 then dial 2 to leave a message. We are also open to the public on Fridays from 9 AM to 1 PM at The Grove (1195 E Main St.). We do not take payments in person. Visit the City of Ashland home page